Use Safety Key Performance Indicators at Airlines & Airports?
Most professional airline and airport safety teams today are managing their safety programs using automated tools. These full-featured database tools allow safety managers to easily classify issues according to many criteria.
Key performance indicators allow upper management to measure progress on important operational elements. Without properly chosen key performance indicators (KPIs), management would be buried in a mountain of data.
Safety performance indicators (SPIs) at airlines and airports are the same as KPIs. Professional risk managers in other disciplines prefer the term KPIs. How you choose
KPIs for your airline or airport is dependent on several variables, including:
- Type of classification system;
- Seasonal effects;
- Organizational pain points.
Here are some examples of how many aviation safety professionals choose to manage KPIs and resources that may help:
- Monitoring Safety Performance
- Aviation Key Performance Indicators
- Customizing Classification Parameters for Aviation Risk Management
Selecting Effective KPIs at Your Airline or Airport:
Aviation SMS auditors will certainly visit your airline or airport and ask how you choose your KPIs. Airline safety performance indicators require careful consideration and should be managed as a team. Best practices to choose KPIs for the compliant ICAO SMS programs typically include these considerations:
1. Type of Classification System to Group KPIs
- Types of issues (safety, security, quality, compliance, environmental);
- Root Causes;
- Locations (geographical or functional, such as flight ops, ground handling);
- Hazard Register;
- Policies or Procedures; or
- Aircraft parts (or ground vehicle parts).
2. Seasonal Effects for Choosing KPIs
- Time of Year (hurricane season, winter, etc);
- Tourist season;
- Football season (heavy traffic in many areas, or increased violence);
- Fishing season (increased specialized luggage & coolers);
- Religious pilgrimages;
3. Current Pain Points at Your Airline or Airport
- Employee injuries;
- Customer Injuries;
- Damage to Equipment;
- On-time departure; or
- Customer complaints.
Final Points to Remember About Airline & Airport KPIs
KPIs can change! Don't expect to set KPIs and walk away from this task. Our seasonal operating environment and civil aviation regulatory environment changes. You will need a simple way to change your KPIs as time progresses.
KPIs must be continuously monitored. Don't create them and forget them. Keep an eye on them because KPIs are the important elements in your safety program.
KPIs must be easily accessible by ALL managers at your airline or airport. Properly managed KPIs offer valuable insight into the health of your aviation SMS program and organizational progress.
Use KPIs in setting airline and airport goals and objectives! If you cannot measure it!