Enhancing Aviation Safety: Expert Insights, Tips, and Updates from SMS-Pro

Introduction: A Vision for Safer Skies

Safety Management Systems (SMS) are the cornerstone of modern aviation safety, transforming how airlines, airports, and other operators manage risks. Born from the International Civil Aviation Organization’s (ICAO) November 2006 mandate, SMS required a structured approach to hazard identification and risk management. But for many operators, early solutions were clunky, generic, or unscalable. This is the story of how SMS Pro, a leading aviation SMS software, emerged from a vision to create a user-friendly, scalable tool tailored for the aviation industry. From its challenging beginnings to its global adoption by airlines, airports, biz jet operators, maintenance organizations, flight schools, and fixed-base operators (FBOs), SMS Pro’s journey is one of perseverance, innovation, and loss. Written from the perspective of the SMS Pro development team, led by Chris Howell, this account offers full disclosure while honoring the contributions—and tragedies—that shaped its path.

For new aviation safety managers, documenting the risk matrix process within a Safety Management System (SMS) can be a challenging task. The risk matrix is a cornerstone of aviation safety risk management, enabling organizations to assess and prioritize hazards based on their severity and likelihood.

For U.S.-based operators, ensuring that the risk matrix process complies with the Federal Aviation Administration’s (FAA) requirements under 14 CFR Part 5 is critical for regulatory adherence and effective safety management. A well-documented process not only satisfies FAA audits but also supports consistent risk assessments and fosters a proactive safety culture.

This article provides aviation safety managers with clear, actionable steps to document the risk matrix process, ensuring compliance with FAA standards while simplifying the task for newcomers.

Why Safety Management Systems Matter

Aviation requires safety. Every flight, maintenance task, and ground operation demands precision. A Safety Management System (SMS) is the framework that ensures risks are managed proactively. It’s a structured approach to identifying hazards and preventing incidents. For beginners, understanding SMS is the first step to safer skies.

In aviation safety risk management, the risk matrix is a critical tool for assessing and prioritizing hazards, enabling organizations to maintain a robust Safety Management System (SMS). For U.S.-based aviation operators, ensuring that the risk matrix aligns with the Federal Aviation Administration’s (FAA) risk assessment requirements, as outlined in 14 CFR Part 5 and associated guidance, is essential for regulatory compliance and effective safety management.

A compliant risk matrix not only satisfies FAA audits but also enhances decision-making and fosters a proactive safety culture.

In aviation safety risk management, the risk matrix is a cornerstone tool for identifying, assessing, and prioritizing hazards. It provides a visual framework to evaluate risks based on two key dimensions: severity (the potential impact of a hazard) and likelihood (the probability of occurrence).

While standard risk matrices offer a solid starting point, customizing the severity and likelihood criteria to align with your organization’s unique operational context is critical for effective Safety Management Systems (SMS).

Executive Summary

As a Canadian Maintenance, Repair, and Overhaul (MRO) organization with 100 employees, serving both Canadian and U.S. customers, we operate in a highly regulated aviation industry where safety is paramount. Transport Canada and the Federal Aviation Administration (FAA) mandate Safety Management Systems (SMS) for MROs to ensure compliance with International Civil Aviation Organization (ICAO) standards, as outlined in Annex 19.

To meet these requirements efficiently, enhance safety performance, and strengthen our competitive position, we propose adopting SMS Pro, a web-based aviation SMS software designed for MROs. This business case evaluates the benefits, costs, and implementation strategy for SMS Pro, demonstrating its alignment with regulatory needs and business objectives.

SMS Pro Ensures FAA Part 5 Compliance

The Federal Aviation Administration’s (FAA) Part 5 regulations mandate a structured Safety Management System (SMS) for certificate holders, including

• Part 121,
• Part 135,
• Part 91.
• 147 air tour operators, and
• certain Part 21 manufacturers.

Purpose of Non-Punitive Reporting Policies in Aviation SMS Programs

Dedicated, hard-working safety managers drive the setup of airline and airports' aviation safety management systems (SMS).

These safety managers are often left to decipher ambiguous requirements that are open to multiple interpretations. This comes into play, especially when upper management wants to "pencil-whip" an aviation SMS and merely check the boxes.

What Is an SMS Implementation Plan?

As a safety manager, the implementation plan is your road map to success, but finding guidance on how to create one is difficult at best.

The FAA doesn't provide an implementation plan for the latest Part 5 regulations, but there is an implementation plan suggested by ICAO 9859.

ICAO recommends a 5-year plan with 4 phases of implementation, but this plan may not work well for small organizations or those with many elements already in place.

Or How to Create an Aviation SMS in 7 Simple Steps

You’re probably familiar with the 4 Phases of SMS implementation outlined by ICAO 9859. Here, I’ll break them down another way, into 7 steps.

For a deep dive into how to use the 4 Phases of SMS implementation, start with How to Complete Phase 1 of Aviation SMS Implementation.

If, for whatever reason, the four phases don’t resonate with you, here is another way to look at building an SMS for aviation service providers. Much like the 4 phases, these are not steps that must be taken in order.