How Do You Set Key Performance Indicators
Most safety managers consider aligning their airline or airport's key performance indicators with organizational objectives, such as
- "Lost Time Injuries,"
- "Employee Turnover," and
- "Seats Sold."
These KPIs are commonly
- safety-related or
There are certainly several other categories of potential KPIs to consider. Modern aviation safety management systems (SMS) software programs have the ability to easily establish and monitor your airline or airport's key performance indicators.
In this post, we outline six other source categories for your KPIs. Your aviation SMS program probably already tracks these items. Modern, web-based aviation SMS software tools allow easy monitoring of these KPIs.
Data Sources for Aviation Key Performance Indicators
Quality data sources depend on the sophistication and completeness of your aviation safety management system software. Many today have multiple classification categories to classify issues in their aviation SMS software programs. Your airline or airport's SMS software should have the ability to easily select which classification parameters you want as your KPIs.
Some common classification categories include:
1. Human Factors as KPIs
- Judgment and Decision Making
- Perception Errors
- Inadequate Supervision
2. Root Causes as KPIs
- Misunderstood Verbal Communication;
- Procedures Followed Incorrectly;
- Decided Not To Train
3. Hazard from Hazard Register
- Construction Equipment
4. Aircraft or Vehicle Parts
- Transfer pumps
- Cargo door latch
- Hydraulic system
5. Locations in Combination with Other Classifications
- North America
- Middle East
- South America
6. Types of Issue
- Flight Operations
- Unsafe Runway Conditions
- Ground Operations
Summing Up KPI Category Sources
Each aviation SMS software program has their own strengths and weaknesses. If you don't currently use an aviation SMS software database, choose one that has the ability to include multiple data sources for KPIs.
If you need some inspiration for your airline or airport's KPIs, check out the following resources.
How are you tracking your KPIs? Here are some very useful videos to see an example of how you can do this.