SMS Pro Aviation Safety Software Blog 4 Airlines & Airports

Most Important Questions to Monitor Safety Performance in SMS

Monitoring safety performance in aviation safety management systems (SMS) is undoubtedly one of the most important tasks you will undertake in your SMS. Regulatory requirements turn monitoring the performance of the SMS from a "nice-to-have program" for reducing risk and avoiding accidents to a "must have and must demonstrate proof" to comply with SMS regulatory requirements.

Safety performance monitoring is integral for maintaining Safety Assurance and the integrity of your SMS program.

Aviation SMS Implemented in Top-Down Approach

Every aviation safety management system (SMS) must be implemented in a top-down fashion.

There can be no other way, regardless of how liberal you think your company is.

But what is the top-down approach, and why are safety managers failing at SMS implementations when using this "top-down" SMS implementation strategy?

After witnessing many SMS implementations over the past dozen years, we have some observations regarding what works for safety managers and what may not.

What Are the Safety Management System Databases?

In early 2007, when we started designing and developing SMS Pro, I was mildly surprised that many aviation safety managers called a Web application to manage aviation safety events a "safety management system" (SMS) database.

I'm an IT guy, and when I think of a database, I'm thinking about Oracle, SQL Server, MS Access, etc.

I believe the confusion comes from pilots who are used to dealing with MS Access databases.

Safety Managers Suffer Common Problem Selecting Valuable KPIs

A Key Performance Indicator (KPI) measure how effectively aviation service providers are achieving key business or safety objectives. Civil aviation authorities also use KPIs to evaluate their success at reaching safety targets.

Aviation Safety Performance Begins at the Lowest Level

80% of aviation service providers have troubles getting employees to participate in aviation safety management systems (SMS).

Most safety managers accept this challenge and strive to implement consistent safety promotion activities, such as

• Safety newsletters;
• Safety surveys; and
• Safety meetings.

What Is an Organizational Chart's Purpose in Aviation SMS?

A professional, task-driven safety manager has been assigned to implement an airline or airport's safety program. Under "safety policy" one section of the safety manual requires an Organizational Chart.

Most professionals know an org chart when they see it, but what goes into the org chart for the safety program? What is the easiest way to create this org chart? Why do we have an org chart in the safety management program?

Problem of Aviation SMS Entirely Left to Safety Managers

For many aviation service providers, implementing and sustaining aviation safety management system (SMS) remains the sole province of the safety managers. This is true whether you are an:

• Airline
• Airport;
• Aviation maintenance organization (AMO or MRO);
• FBO;
• ANSP; or

Safety Performance Monitoring in Aviation SMS

Most safety professionals have a common-sense perception about how to monitor the safety performance of their aviation safety management system (SMS). After all, isn't safety performance monitoring just a fancy phrase for setting goals and tracking them?

Too often, aviation safety professionals are expected to perform "miracles" with their aviation SMS, but they are not provided realistic tools or training on how to achieve proper safety performance objectives.

SMS Trend Developing Aimed at Smaller Operations

Some countries (Australia and soon Canada) now require even the smaller aviation service providers to participate in safety management system (SMS) activities. This creates multiple challenges for these non-complex operators.

For starters, there is high resistance to change in the cultures of these non-complex operations, most of which never experienced severe losses, such as fatalities or complete loss of aircraft. By their very nature, when a smaller operation suffers a severe accident or incident, it typically obliterates the service provider's business.

Recurrent SMS Training Expenses Outweigh Benefits?

Aviation service providers investing in aviation safety management systems (SMS) can expect to reduce

• fatalities,
• injuries, and
• illnesses.

These reductions save providers in a variety of ways, such as

• lower insurance costs;