SMS Pro Aviation Safety Software Blog 4 Airlines & Airports

How to Monitor and Control Risk in Aviation SMS

Posted by Christopher Howell on Jun 26, 2019 5:05:00 AM Find me on:

Safety Professionals Need to Understand Risk Control Strategies

Learn how to Control Risk in Aviation SMS Programs at airlines, airports and aviation maintenance organizations

Aviation safety managers must monitor risk controls for effectiveness as they are associated with many hazards encountered in daily operations. There is an expectation of regulatory agencies that aviation service providers' implemented safety management systems (SMS) will:

  • proactively manage safety;
  • identify potential hazards,
  • determine risk associated with those identified hazards; and
  • implement and monitor control measures that mitigate the risk.

Hazards mitigated with implemented risk controls may be:

  • Untrained airport personnel;
  • Mountainous terrain;
  • Cold or extremely hot weather;
  • Caustic chemicals around the workplace; or
  • Highly contagious pax with infectious diseases.

In this article, we will discuss common strategies for controlling and documenting risk associated with operational hazards. These strategies should be well understood by not only the safety managers, but also by members of the safety committees at your organizations.

Related Aviation Risk Control Articles

Before we discuss risk controls, we need to ensure we are speaking the same language. There are often conflicting definitions between hazards and risks among laypersons. In order for us to proceed, let's take a brief moment and define hazards and risks as they apply in aviation SMS discussions.

What Are Hazards in Aviation SMS

Hazards at airlines, airports and aviation maintenance organizations are anything that can potentially harm:

  • People (customers, employees, contractors);
  • The environment;
  • Assets (aircraft, equipment, buildings); or
  • Company reputation.

Hazard Register

What Are Risks

Each of these hazards have measurable risk should the hazard manifest itself. Risk is the probability that a hazard will cause harm to people, property, environment or business reputations. Risk must be "controlled" to acceptable levels to ensure all stakeholders maintain confidence in the aviation "system."

How to Monitor and Control Risk in Aviation Hazard Management

In aviation SMS, we call processes or mechanisms that reduce risk to acceptable levels

  • controls;
  • risk controls; or
  • control measures.

Best practices dictate that risk is minimized to as low as reasonably practical (ALARP) with the implementation of "controls in depth." Implementing "controls in depth" means that there will always be redundancy or a failover mechanism should a hazard manifest itself and the primary risk control strategy fails.

The cost of controlling hazards' risks is almost always taken into account whenever determining what is "reasonably practicable." Cost really jumps to the forefront of any risk management discussion whenever costs are grossly disproportionate to the risk. For example, implementing expensive risk controls may not be required for managing low level risk hazards.

Managers should never justify "exorbitant costs" as a reason for neglecting hazards with unacceptable levels of risk. Along the same note, managers should never ignore risks with the "hope" that "things will work themselves out." This is pure negligence and unacceptable. This is not to say that "short-term" corrective actions and preventive actions have no place in your risk management processes.

Short term corrective and preventive actions often play important roles in mitigating risk until the operator has sufficient time and resources for a long term solution. Risk control are not always of the corrective or preventive nature. Another very important type of risk control in aviation SMS is the "detective risk control." Detective risk controls are designed to alert either users or monitoring equipment that a hazard is developing. It is highly likely that your risk management processes have a combination of all three types of risk controls.

Related Aviation Risk Control Articles

How to Determine Which Controls to Implement

Safety managers find it useful to have a repeatable strategy or process to determine which are the most effective controls for any given situation.

The best method of controlling a risk is to remove the hazard.

Again, the best method of controlling a risk is to remove the hazard.

One tactic to reach ALARP is to get as many controls in place to reduce risk to as low as possible. This may sound fine on paper, but in the real world, there are many competing demands, including, but not limited to:

  • Operational demands to perform the mission;
  • Management demands to control costs; and
  • Civil aviation authority demands to comply with regulatory requirements.

Hazard and Risk Knowledge Quiz

Hierarchy of Risk Control in Aviation SMS

Aviation safety control measures should be implemented with a consideration of the heirarchy of controls.

Health and safety professionals around the world have adopted a popular strategy called the "Hierarchy of Controls." Sometimes it is called hierarchy of hazard controls. The purpose is to determine appropriate control measures to reduce risk to ALARP.

As we can see from the image at the right, the hierarchy is:

  • Elimination;
  • Substitution;
  • Engineering;
  • Administrative; and
  • Personal Protective Equipment (PPE).

Again, the best method for controlling risk is to remove the hazard. Therefore, it should be no surprise that "Elimination" is at the top of the list.

Related Aviation Risk Control Articles

Example of Hierarchy of Controls at an Airport

Let's take an example of using the hierarchy of controls at an airport that lost a bank of lights on runway 12R. The hazard is "lack of adequate signage and lighting." The risks are potentially:

  • Runway incursion;
  • Runway excursion; or
  • Collisions

Elimination: hire a contractor to repair the lights, thereby completely eliminating the hazard

Substitution: use a different runway

Engineering Controls: place barricades and lighting to redirect traffic. Or put up temporary lighting.

Administrative Controls: Communicate to all air traffic control to alert pilots and others of the hazard. Have systems in place to ensure traffic abides by new traffic patterns.

PPE: Provide passengers and crew with helmets, shoulder pads, etc (definitely not an option!)

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Re-Assess Risk After Each Control

As you determine potential corrective actions and preventive actions to mitigate risk, conduct a residual risk assessment. When one control is not enough to reduce risk to an acceptable level, your team will have to either;

  • Implement additional controls; or
  • Cease operations until an effective control has been implemented.

Evaluating Controls after Implementation

After the controls have been implemented, they should be documented. This is typically performed in two locations:

  • Risk management framework (Issue Manager in SMS Pro); and
  • Hazard Management Documentation Library (or Hazard/Risk Register).

Documentation is very important. Your auditors will want to see it.

After all your hazards and controls have been documented, they can be closed. There are two trains of thought here:

  • Don't close out reported safety issues until issues have been reviewed (not always practical); and
  • Close out safety issues, and review later.

I prefer the latter approach because your hazard may need to be reviewed multiple times over the coming years. Most safety managers need some sort of resolution. Therefore, we prefer to close and set future notifications when the hazard requires review.

Related Articles on Aviation SMS Documentation

Best Practices Monitoring Risk Controls in Aviation SMS Implementations

Safety professionals require adequate risk management tools to

  • keep track of important review dates; and
  • alert safety teams whenever items require review.

An SMS database will make the process or monitoring risk controls considerably less burdensome. Furthermore, the accountable executive also has additional assurance that safety tasks will not slip through the cracks, such as when safety teams rely solely upon spreadsheets to manage SMS documentation requirements.

As of 2019, I am still surprised at how many mid-sized operators continue to use spreadsheets as their primary SMS data management strategy. Monitoring risk controls using spreadsheets is simply not sustainable. There are too many time-sensitive activities that require alerts and subsequent reviews. I don't care how organized you believe your risk management processes are, but without an SMS database, monitoring risk controls in your aviation SMS implementation will be a simple haphazard exercise. Why?

An SMS implementation requires the participation of not only the safety team, but also from the operational department heads. To facilitate the participation of multiple team members and subject matter experts, your SMS will become more efficient and compliant when backed up by an SMS database.

Controls Monitored in Hazard/Risk Register

Your aviation SMS hazard/risk register should be reviewed on a regular basis. Best practice dictates that each section be reviewed on an annual basis by either subject matter experts or the process owner, which is commonly an operational department head. Documentation trails will alert auditors that your hazards are reviewed regularly.

Internal and external audits are also useful for monitoring hazards and their associated risk controls. Audits have a way of bringing these "pesky details" to the front of managers' minds. Finally, routine workplace inspections can alert safety managers of potential problems before the hazard manifests itself.

Hazard monitoring is an ongoing exercise that involves all employees. Management must be reviewing the hazards on a regular basis and also be communicating these hazards to employees through:

Safety managers develop risk management controls to the benefit of all airline and airport stakeholders
  • Safety newsletters;
  • Lessons learned libraries;
  • Safety surveys;
  • Safety posters;
  • Safety meetings;
  • Safety training; and
  • Message or bulletin boards.

Related Aviation SMS Hazard Register Articles

Final Thoughts on Controlling Risk

From my experience, the majority of employees (and managers) have the belief that the accident will never happen to them. I know this because when I was young, I wore a Superman cape. I was indestructible.

Fortunately, I wasn't working around 45 ton aircraft that would have squished me like a bug.

Safety professionals play an invaluable role by providing objective oversight to all those Supermen who are focused on the mission. Safety professionals develop and monitor risk controls in order to allow all of us Supermen to achieve our mission.


You may be interested in risk management workflows. These are helpful to compare your workflows with others.

Download Risk Management Procedural Workflows

Published December 2015. Last updated June 2019.

Topics: 2-Safety Risk Management

Site content provided by Northwest Data Solutions is meant for informational purposes only. Opinions presented here are not provided by any civil aviation authority or standards body.

 

 

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