Objectives of Aviation Quality and Safety Management Systems
- Mean time to failure;
- Gross defect rate;
- Net defect rate;
- Productivity rate; and
- Turnover rate.
- Low number of reported hazards or incidents?
- Low accident rate?
Process Approach Heart of Safety & Quality Management Systems
- Aviation maintenance repair and overhaul;
- Ramp services;
- Ground handling services;
- Ticketing and passenger-related services;
- Fueling; and
Process Approach May Be Overlooked in Aviation SMS Programs
- Understanding and continually meeting stakeholder requirements;
- Concepts of added value when evaluating processes and systems;
- Measuring performance and process effectiveness; and
- Continual improvement based some type of measurement.
Positive Safety Cultures at Airlines & Airports
Safety & Quality Managers Seldom Follow Through on Culture Surveys
- Processes for conducting the cultural surveys are ill-defined;
- Processes lack oversight; and
- Safety and quality managers seldom stay at the same position for more than three years.
Final Thoughts on Adopting Processes for Quality & Safety Cultures
Quality management programs are great at defining processes and managing these processes. From what I have seen in many safety management programs, there is often a lack of defined processes to ensure continuity of certain programs, especially when safety managers leave the company.
By using integrated aviation safety and quality management database software, there will be less chance that programs fail when safety managers leave the company. Integrated QMS and SMS software programs also provide tools that assist managers in conducting cultural surveys on a scheduled basis.
When a process is too difficult to repeat, employees will seldom be able to continue the process as years pass. This is especially true when processes are repeated annually. So much time passes between cultural surveys. Therefore it is easy for managers to overlook the importance or to forget to carry out the task without adequate controls in place.
Hopefully the controls will be automated tools coupled with upper management oversight.
Learn what other safety managers are doing on the daily, weekly, monthly schedules.