SMS Pro Aviation Safety Software Blog 4 Airlines & Airports

What Good Hazard Reporting Process Look Like in Mature Aviation SMS

Posted by Tyler Britton on Oct 5, 2017 6:46:45 PM

What is the Hazard Reporting Process

What good hazard reports looks like in real SMS programSimply put, the hazard reporting process is the primary mode of data acquisition in aviation safety management systems (SMS). Being such, a poor hazard reporting process can literally break your SMS. If that sounds unrealistic, it’s not.

Without data:

Poor hazard reporting processes cripple data acquisition in SMS. Consider further that hazard reporting is your primary means of furthering hazard identification and subsequent risk management activities. Hazard reporting processes are:

  • First barrier against repeat dangerous situations;
  • Primary way to respond to identified hazards;
  • Basis upon which all risk management and safety decisions are made; and
  • Main catalyst for driving creation of new risk controls.

Related Articles on Aviation Hazard Reporting

The benefits of developing a good hazard reporting process are:

  • Saves company money by avoiding dangerous situations;
  • Helps build safety culture;
  • Provides significant amount of data for good safety decisions; and
  • Assures accountable executives their SMS is performing.

Download hazard reporting system checklist for aviation SMS

Markers of Best in Class Hazard Reporting Process for Real SMS

Top quality hazard reporting process have many if not all of the following features:

  • Hazard reporting is quick and easy (a stranger could do it without training);
  • Hazard reporting is convenient (such as from cell phone);
  • Hazard reporting is digital – no manual paper forms;
  • Multiple (digital) forms for different types of incidents;
  • Forms that capture only most relevant information;
  • Employees can report anonymously;
  • There are multiple ways to report hazards, such as via email, computer, website, phone, etc.;
  • Offline reporting is a major bonus, as many aviation personnel periodically find themselves without internet service; and
  • Clear expectations about what happens with hazard reports (i.e., ability to track report progress).

Quality hazard reporting forms will capture enough information so that the safety manager doesn’t need to request more information, but not so much information that filling out the form is very tedious.

You can see in the above bullet points that the major themes in quality hazard reporting process are that the process is quick, convenient, and thorough. The primary goal when developing your hazard reporting process is to stimulate hazard reporting culture.

When aviation service providers have good safety cultures, their hazard reporting activity will naturally indicate this. A good rule of thumb for healthy safety cultures is to have one safety report for every ten employees each month. For example, if your company has 400 employees, then you should expect 40 safety reports each month.

Related Aviation SMS Safety Culture Articles

Are you looking for a nice safety promotion poster to positively influence your hazard reporting culture?

Download hazard reporting poster for best reporting practices in aviation SMS

What Quality Hazard Reporting Culture Looks Like in Real Life

A good example of what a high-quality hazard reporting process looks like in real life is this:

  1. Employee immediately and conveniently accesses hazard reporting from their phone or computer;
  2. They can choose to submit the report anonymously;
  3. They enter in some basic organization features, like:
    • Type of issue (safety, security, etc.)
    • Relevant department
    • And so on
  4. They can choose to fill out a basic form or a custom form, such as:
    • Fatigue form
    • Maintenance form
    • And so on
  5. They fill out the report
  6. (If applicable) Choose a location(s), people and/or vehicle involved
  7. (If applicable) Add any attachments like a picture
  8. Submit the form
  9. Have ability to track progress on reported safety issue

As you can see, it’s very straightforward and easy. Doing all of this on a guided, digital format makes this process much faster, easier, and helps avoid errors. The reason number nine is included above is because it encourages future hazard reporting and allows for employees to "self-close" the feedback process. Allowing employees to follow up on their reported safety concerns improves safety cultures.

There is nothing more frustrating than "not knowing" what actions management is doing to mitigate risk after you have taken the time to report the safety concern. If your SMS is not reciprocating to your hazard identifiers and hazard reporters, then your chances of benefiting from future proactive risk management processes diminishes quickly.

Short story is: give prompt and regular feedback to employees submitting safety issues. Management's behaviors and follow-up actions during routine reactive risk management processes sets the stage for more advanced risk management processes you are hoping to participate in the future, namely proactive and predictive risk management.

Related Articles on Aviation Risk Management

Importance of Hazard Reporting Forms

Hazard reporting forms are extremely important for the hazard reporting process. The important points are that you should have:

  • Multiple hazard reporting forms for relevant types of safety issues;
  • Hazard reporting forms that capture all important information;
  • Forms that guide employees with as little work as possible, such as by using multiple choice, check boxes, etc.;
  • An area to briefly describe “what happened”;
  • Nice looking, clean, uncluttered design; and
  • Mobile friendly forms that respond to reporter's device (smart phone, laptop, etc.).

Long story short, if you hazard reporting forms are cluttered, unclear, tedious, or poor-looking, then employees have every incentive NOT to report safety concerns.

Good hazard reporting forms give employees incentive to report issues. The worst reporting forms I've ever seen come from civil aviation authorities. They are brutal to look at and my stomach turns when I consider filling out such lengthy forms. If you want an example of NOT what to do, look at your CAA's reporting forms. Do you think EASA's reporting form is the worst? Do you have an example of a very bad reporting form? Include a link to it in the comments.

Final Thought: How to Build Hazard Reporting Culture

Building a hazard reporting culture is the first, and easiest, step in developing an effective safety culture in aviation SMS. Some things you can do to develop a healthy, performing reporting culture are:

  • Audit your hazard reporting process and see how you can improve it;
  • Acquire better hazard reporting tools;
  • Conduct a safety survey and acquire feedback about current hazard reporting process;
  • Talk to employees and get their opinion on hazard reporting process;
  • Do daily briefing and/or weekly meeting to apprise employees of current safety concerns;
  • Have chart for mandatory and voluntary types of safety concerns to report; and
  • Train employees on hazard identification.

To see what a top-quality, industry designed, tested, and validated hazard reporting process, check out these free demonstration videos:

Watch SMS Demo Videos Ready for a live demo to answer your questions?

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Published October 2017. Last updated January 2019.

Topics: Aviation SMS Database

Site content provided by Northwest Data Solutions is meant for informational purposes only. Opinions presented here are not provided by any civil aviation authority or standards body.

 

 

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