Healthy for the Program, Healthy for the SMS Manager
Proactive aviation risk management is an organizational wide effort towards identifying risk and mitigating hazards before an incident occurs.
For an aviation safety program to get to a point of proactive aviation safety – and as you probably know from personal experience – aviation safety managers:
- Spend years implementing their safety program
- Spend years overcoming resistance in management and among employees
- Creatively employ custom methods of monitoring safety performance
The list goes on, but frankly, aviation safety managers spend a long time dealing with a lot of "stuff." It can be as simple as daily frustrations and stress, to full-on burnout. The challenge is that safety managers have to manage their program in a way that improves safety, but without hating their job in the process.
Long story short, it’s tough, and aviation safety management systems are littered with safety as well as personal pitfalls.
Related Aviation Safety Manager Articles...
- What Makes a Good Aviation Safety Manager?
- How to Tell If Aviation Safety Manager Is Doing Their Job
- How to Be a Better Aviation Safety Manager
1 – Don’t Lord Over Safety Information
This is perhaps one of the most common problems in any aviation safety program, and you are probably all too familiar with it – a dependency. Dependencies can take many forms, such as one safety manager:
- Doing things his/her way, under the table (i.e. not with prescribed risk management software or tools)
- Practicing secrecy with safety information, and being selective about who knows what
- Insisting on making every decision in regards to every single safety issue (i.e. picking apart instead of managing the issue)
In so many words, a dependency in a safety program is when one individual makes the functioning of the SMS program dependent on his/her person rather than the procedures and/or abilities of the whole team. It slows down or eliminates the flow of safety information, with the potential to leave employees in the “dark” about critical information.
Moreover, because modern day aviation SMS programs are increasingly complex, dependencies are a heavy load for one person to carry. It’s a quick path to burnout. Proactive safety managers trust and rely on the abilities of fellow managers and employees to make qualified decisions, keeping information flowing and disseminating the safety manger’s workload.
2 – Don’t Rely Solely on Data for Performance Monitoring
I’ve spoken with many aviation safety managers about the various struggles they face, the foremost of which is burnout. And it’s almost always for the same reason: the feeling of having to endless improve the safety performance of an SMS program.
One of the difficulties surrounding this topic is the notion of what the word “improvement” means for a safety program. The tendency of all safety programs is that over time the traditional markers of performance monitoring, such as the numeric data of issues, incidents, etc, begin to level off. It appears as if:
- Improvement is happening much slower
- Improvement is not happening at all
- Though a program may be safe it would also appear to be “stagnant.”
Thus the pressure to improve increasingly becomes greater as improving performance metrics becomes harder. At a certain point, pressure turns into futility, anger, or apathy, all of which can rub off on the SMS program is detrimental ways. The root problem here is the reliance on traditional performance metrics, as well as not being aware of the fact that:
Safety improvement will happen more asymptomatically as programs mature.
That is to say, at a certain point, safety needs to be measured with performance monitoring that is creative and cultivated specifically for an organization’s unique situation. Analyzing more nebulous but critical areas of an SMS, such as internal relationships or employee involvement, is a good place to start for customized monitoring. It keeps the job fresh, the exploration of the safety program robust, and the aviation risk management proactive.
Related Aviation SMS Performance Monitoring Articles...
- Performance Based Aviation Safety Management Systems
- 4 Tips to Monitor Employee Safety Performance in Aviation SMS
- How to Measure Aviation Safety Performance in SMS Programs
3 – Don’t Assume Anything about Aviation Safety
An SMS can be extremely redundant. Many similar/same reported issues, paperwork, wrote procedures, and bureaucracy are just some of the things that can make finding motivation in the aviation safety management field difficult. Accompanying rote behavior and lack of motivation are always assumptions.
- The assumption that same/similar issues arise for the same reasons
- The assumption that a new regulation is “just another” rule that isn’t pertinent
- The assumption that the same corrective preventative actions will have the same effect
Past successes aren’t future guarantees. The dynamic of an aviation SMS changes every day with different interactions between employees and management. More serious issues almost always arise from unexpected events that were compounded because of assumptions that made employees/management overlook early indicators. Great proactive risk managers work on their an ability to look at each situation with fresh eyes.
Related Proactive Risk Management Articles...
- Difference Between Reactive, Predictive and Proactive Risk Management in Aviation SMS
- Proactive Risk Management: What Root Causes Say About Management
- 7 Great Incentives for Proactive Risk Management
Final Thought: Assessing the Importance of Aviation SMS Managers
On a similar note to some of the above points, proactive safety managers should frequently be reevaluating their position in their SMS program.
Proactive managers have a tendency to not assume a “static” role in their safety programs – static not in the sense of “not doing anything,” but how they assess their priorities and immediate obligations to risk management.
As an SMS matures and becomes more complex, a safety manager’s role and importance will change. As new technologies become available, safety managers will have different means of managing and accessing risks.
Good managers keep in mind the fact that they are the central puzzle piece to their safety program, and that their job is always changing.
Learn what other safety managers do during the day/week/month...