SMS Pro Aviation Safety Software Blog 4 Airlines & Airports

The Importance of an Aviation SMS Manual

ICAO requires an SMS manual for many aviation organizations required to abide by their SMS mandate. It is very tempting to gloss over your manual...to get it out of the way and never look at it again.

Manuals aren't sexy, and most of the time, they're boring at best. I've read a lot of manuals that were downright painful.

So, how do you make your SMS manual a tool that supports your SMS? Here are three best practices to put your manual to work today.

Safety Managers Suffer Common Problem Selecting Valuable KPIs

A Key Performance Indicator (KPI) measure how effectively aviation service providers are achieving key business or safety objectives. Civil aviation authorities also use KPIs to evaluate their success at reaching safety targets.

Aviation Risk Management Requires a Safety Mindset

Aviation risk management is a vital part of being a well-rounded pilot. The safety mindset works best every time flying.

Although all components are important, perhaps the most vital of them all is understanding the importance of "aviation risk management."

The textbook definition of risk management is a decision-making process that relies on

• situational awareness,
• problem recognition, and
• good judgment

Seeking Out Mistakes in Aviation SMS Implementations

Being honest about mistakes is hard.

It’s even harder to try and seek out mistakes you are making that you do not know you are making.

In aviation safety management systems (SMS), safety managers are tasked with actively exploring, understanding, and seeking out failures in the program in order to improve them. Even unknown failures are holes in the safety structure of the SMS.

In many significant ways, the success of aviation SMS implementations depends on how honestly and thoroughly such failures are addressed.

How to Conduct Root Cause Analysis

Every aviation safety management system (SMS) contains a subsystem to manage risk associated with reported safety issues and audit findings. This subsystem can be called the SMS' risk management system as this system provides the logical workflow necessary to efficiently:

• Conduct and document investigations;
• Assign and track corrective actions and preventive actions;
• Perform risk assessments; and

Aviation SMS Structure Is the Backbone of a Safety Program

The management of aviation safety is a shared responsibility among all levels (i.e., stakeholders) of an organization.

Top management has to set the basis for establishing

• safety culture,
• safety policy,
• protections to employees, and
• the structure for controlling risk.

Understanding What Safety Performance in Aviation SMS Is

Safety performance in aviation safety management systems (SMS) can be difficult to fully comprehend because it involves so many moving parts. In general, we understand safety performance as involving the:

• Ability to comply with regulations of oversight agencies;
• Ability to monitor operational safety performance;
• Risk management processes to mitigate risk and monitor risk controls;

Communication Critical to Aviation Safety Managers Role

Aviation safety managers need to give feedback – both praise and criticism – to employees and management regularly. It’s an essential part of their role as a leader in driving the performance of their aviation safety management system (SMS).

Safety managers who communicate well with employees and other managers tend to be significantly more successful in all areas of their aviation SMS, such as:

Root Human Factors and Symptomatic Human Factors

The Dirty Dozen Human Factors in aviation safety management systems (SMS) are not isolated factors.

They are an interwoven set of human actions that influence each other. And they are not all created equal.

Some Human Factors can pose significant risk, but generally appear as symptoms of Human Factors that are more fundamental to human action. In this sense, Human Factors are layered.

Be Aware of Your Aviation Safety Management Myths

Awareness is a great weapon for overcoming problems in aviation safety management systems (SMS). When aviation safety managers try and implement an aviation SMS while at the same time clinging to myths:

• People get hurt;
• The company loses money; and
• The SMS makes no progress.

Myths plague aviation SMS implementation – we’ve all been guilty at one time or another of clinging to false beliefs. It’s part of the learning curve.