SMS Pro Aviation Safety Software Blog 4 Airlines & Airports

Why Safety Promotion Requires More Focus in Aviation SMS

Posted by Tyler Britton on Jan 14, 2016 10:00:00 AM

Good Safety Promotion Is Scarce

Informal aviation safety promotion is very effective

Like safety training, safety promotion in the aviation industry is wrought with rigid material that screams in so many ways, “tune me out!”

Much of the safety information that is doled out at workplaces looks more like an IKEA how-to manual than serving as a tool to make employees cheer for their aviation SMS.

From our experience with talking with safety managers around the world, promoting aviation safety is the most overlooked and neglected component of ICAO's four pillars of an SMS, which are:

  • Safety Policy;
  • Risk Management;
  • Safety Assurance; and
  • Safety Promotion.

Related Articles on Four Pillars in Aviation SMS

Safety promotion may be among the most important component of the aviation SMS. When one considers that safety promotion drives safety culture. Safety culture ensures healthy safety assurance activities coming from the safety reporting system.

Safety assurance feeds the safety risk management component. Under safety risk management (SRM), the system is reviewed and safety risk analyses performed. When risk is not acceptable, or is only acceptable with mitigation, then risk controls either need to be:

  • redesigned; or
  • added to mitigate risk.

From the image below, we see under the "Performance" side, system monitoring is performed by employees, contractors, vendors and customers. These "actors" are continuously interacting with and monitoring the system. Data acquisition comes from safety reports and audit findings. Without reliable data acquisition activity, management cannot be assured the system is operating as designed.

FAA SRM and SA processes diagram

Therefore, safety promotion is a highly important SMS component that becomes ignored. The main reason safety promotion is easy to ignore is because safety managers either don't know about the Heinrich principle or they forget about it. The same applies to Department Heads. When managers realize the importance of getting employees to report every minor incident and close call, they renew their faith in safety promotion activities.Predicting Accidents using Heinrich model in aviation SMS 600

Heinrich stated that for every major accident, there are 600 minor incidents and close calls that lead up to the major accident. This does not mean that you get 600 chances to practice your risk management processes before you experience "The Accident." The major accident could be the first or fifth or twentieth or 350th event. What Heinrich meant is that you have one chance in 600 to have a major accident.

This image should be posted in every safety manager's office to remind him of the importance of reporting minor incidents and close calls.

It is a shame that we have to keep reminding managers. Safety promotion is very important!

Related Aviation SMS Safety Promotion Articles

When employees and management turn deaf ears on aviation safety promotion, it is almost always for the following reasons:

Reasons Employees Are Bored of Your Aviation SMS

  • Lack of creativity
  • Scant personality
  • Nothing to draw attention – i.e. a “hook”
  • Formal and stiff

Moreover, creating lackluster safety promotional tools and content are a waste of time and money.

The basic fact is that great safety promotion happens in small doses that grab people’s attention. Here are four ways to effectively – and easily – get employees to cheer for your aviation SMS.

Download Monthly Safety Promotion Checklist

Keep It Informal

Much in the same way that the best salesman never lets on that they are “selling,” informal ways of promotion are especially effective because employees usually don’t realize that anything is being promoted.

Informal methods invite employees to participate in some form, through:

  • Interpersonal interaction
  • Reading safety information
  • Humor

Long story short, it’s easier to engage and be more consistent with informal tools because it reduces the pressure of having to openly pursue employees. What do informal methods of promotion look like?

Regular, Funny, Anecdotal Safety Pictures

This could simply be a morning email or message on the safety Message Board that displays a funny picture example of how not to practice safety, with an anecdote that promotes a particular safety practice.

Aviation safety promotion helps improve the performance of aviation SMS programs at airlines and airports

The internet is ripe with such pictures, which means you have an essentially limitless supply of material.

This is an effective method for several reasons:

  • It’s a regular reminder – i.e. consistent – that can become habitual
  • It’s short and focuses on a single message
  • It’s engaging
  • It stimulates interest in safety culture in general

Furthermore, it instills the feeling that aviation SMS aren’t boring, mechanical systems – they exist and function because of human action.

Granted, pictures don’t always have to be funny. A captivating example I saw recently was of a bird strike whereby the bird struck a small plane and literally ripped through a quarter of the wing.

An aviation SMS safety manager could very well use this as a promotional tool by sending it out to employees with a short title something like, “Bird strikes do matter. If you see them, tell someone about it.” While in this example, bird strike reporting is mandatory, you get the idea.

This kind of captivation and interest is very effective promotionally because it works on people without their realizing it.

Related Aviation Safety Promotion Articles

Make Your Face a Friendly One

I’ve heard several times from safety managers that simply making your face a regular, welcomed addition to people’s day can do wonders for promoting a highly effective safety culture.

Unlike the previous example, this type of aviation safety promotion does not promote any one kind of practice but rather endorses the safety program as a whole.

An aviation safety officer is the face of his/her SMS, and when employees-

  • regularly see your face
  • enjoy a friendly exchange
  • learn something new about you

-it sends the message that the SMS is also active in the work environment. Part of being a friendly face also involves the kind of simple things that go a long way in making an impression on people:

  • Remembering employees’ names
  • Remembering a detail about them that you can bring up when you talk to them
  • Being a good listener

These kinds of things earn employees' respect and make them want to help you by helping the SMS. Friendly respectful attitudes from the safety team are effective in reducing barriers to the SMS. This approach may not work well with the especially resistant employees, but you still never want to give employees to resent the SMS.

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Feedback Caters to Pride

People generally care most about the things they have a direct bearing on. When employees feel like they are actively involved in creating aviation safety policies, procedures, and changes, they will take more pride in aviation SMS because they are involved. Helping employees feel involved can be encompassed by a single word.

Feedback.

Feedback means asking employees their opinion. Asking them what they would change. What they like and dislike. In so many ways getting feedback caters to one’s sense that their opinion matters. It’s a practice that mutually benefits management and employees, drawing them closer together. Getting feedback can be done:

  • Through regular safety surveys
  • By having safety meetings
  • In regular conversation with employees by simply asking them questions

While regular safety surveys are a formal tool for gathering data, they promote safety informally through training and by providing feedback. In reality of course, consistently practicing all of the above bullet points is the best way to get valuable feedback.

Related Aviation Safety Survey Articles

Final Thought

The most effective methods of influencing employees tend to be informal because they are subtle, and they work on people surreptitiously. I realize some of this sounds rather devious, but it’s not that you are trying to trick employees, it’s simply about finding creative ways to involve, engage, and present the aviation SMS.

All this is not to say that formal methods of promotion should not be employed, rather than formal methods should be secondary to regular doses of informal safety reminders.


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Published January 2016. Last updated February 2019.

Topics: 4-Safety Promotion

Site content provided by Northwest Data Solutions is meant for informational purposes only. Opinions presented here are not provided by any civil aviation authority or standards body.

 

 

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