SMS Pro Aviation Safety Software Blog 4 Airlines & Airports

How Employees Should Be Participating in Your SMS

Posted by Tyler Britton on Oct 29, 2018 4:39:00 AM

What is Participation in Your SMS

How employees should participate in aviation SMS programEmployee participation in your aviation SMS is critical to its maintainability. We this over and over, where the SMS is being pushed by one person and when that person leaves the program falls apart.

One of the primary goals of generating good involvement is creating a sustainable SMS.

Participation is a word that is often lost on service providers.

  • What does it mean?
  • What does it look like?
  • How do I know if my SMS has it?

These are good questions. And you should have good answers for them.

Here are 5 basic was employees should be participating in your SMS. There are other ways to participate as well, but these six outline the performance-critical ways.

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Employees are Reporting Issues

Hazard reporting is the most important and basic way employees should be participating in your program. Your SMS performance quite literally rests on the hazard reports that come in. Hazard reporting participation should:

  • At the very least include “mandatory” issues that your company defines;
  • Ideally include “voluntary” issues; and
  • All employees reporting – we recommend a good goal is averaging
    • one report
    • per employee
    • per month

When employees report issues, they naturally tend to participate in other ways. For example, it demonstrates a willingness to:

  • Give feedback;
  • Be concerned with safety; and
  • Be receptive to new information about safety.

Participating in Aviation Safety Training

Aviation safety training regimens offer another good way for employees to participate in your SMS. Participation should be two-fold:

  • They complete the training regimen; and
  • They actually listen/pay attention to the material.

Ensuring that employees complete aviation safety training is easy. It’s more difficult to ensure that they actually pay attention. End-of-course assessments are a good way to verify this.

Reviewing Your Safety Policy At Least Once Per Year

Another best practice we highly recommend to encourage employee participation in your aviation SMS is to require a yearly review of:

  • Aviation safety policies;
  • Aviation safety procedures; and
  • Aviation duties and responsibilities.

This helps keep employees grounded in your Safety Policy as well as their role in your SMS. Having very clear boundaries and expectations for roles is very helpful for communicating to employees HOW they should be participating.

Employees Using Checklists

Employees who actively use checklists without skipping items or cutting corners is another good way for employees to interact directly with your SMS.

This is fact that many safety managers overlook. But safety managers design these checklists to comply with safe behavior and with SMS guidelines, and so when employees follow checklists they are behaving exactly in line with SMS expectations.

Corrective Actions Are Completed on Time

Corrective preventative actions are generally facilitated by department heads or other subject matter experts and performed by employees. Common signs of resistance to the SMS and lack of participation are:

  • Corrective actions never completed;
  • Corrective actions consistently completed late; and
  • Corrective actions not being assigned/created, such as being taken care of “off the books.”

Corrective actions completed on time shows that:

  • Department heads value continuous improvement;
  • Employees see the need for safety to be improved quickly; and
  • Upper management supports the SMS (and doesn’t put up with “off the books”).

Final Thought: 3 Ways to Encourage Participation

Encouraging participation doesn’t have to be difficult. Here are a few ways to encourage participation:

  • Take safety surveys to understand:
    • To what employees are resistant, and
    • Why they are resistant.
  • Safety manager should work hard to:
    • Be well known in the company, and
    • Be respected as an “expert” or “amiable” person
  • Work hard to communicate the benefits of the SMS for all employees
  • Communicate as much safety information as you are willing


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Topics: Safety Culture

Site content provided by Northwest Data Solutions is meant for informational purposes only. Opinions presented here are not provided by any civil aviation authority or standards body.

 

 

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