SMS Pro Aviation Safety Software Blog 4 Airlines & Airports

Nichole Kruger

Find me on:

Recent Posts

Human Factors: Lack of Teamwork

Posted by Nichole Kruger on Oct 18, 2018 5:08:00 AM

Why Is Teamwork Important?

Teamwork is a word used often in the workplace. We’ve all heard that it’s important to work together. Why cover the same ground again?

Lack of teamwork can have serious safety consequences. In aviation, our jobs affect others. Even when we seem to be working on our own, our work ties into other parts of the operation.

Safety is part of being a good teammate and teamwork plays a key role in safety. As such, we all take on responsibility for being a good teammate and keeping each other safe.

If we work in a vacuum without regard for others, we can contribute to unsafe conditions. For the sake of our teams, it is crucial that we work together to keep everyone safe.

Download Safety Culture Checklist

Read More

Topics: Human Factors

7 Steps to Put Aviation Safety Management Systems into Action

Posted by Nichole Kruger on Oct 16, 2018 6:15:00 AM

Or How to Create an Aviation SMS in 7 Simple Steps

You’re probably familiar with the 4 Phases of SMS implementation outlined by ICAO 9859. Here, I’ll break them down another way, into 7 steps.

For a deep dive into how to use the 4 Phases of SMS implementation, start with How to Complete Phase 1 of Aviation SMS Implementation.

If, for whatever reason, the four phases don’t resonate with you, here is another way to look at building an SMS for aviation service providers. Much like the 4 phases, these are not steps that must be taken in order.

It’s more like learning the seven steps of a line dance. Sometimes you’ll go forward, and sometimes you’ll go back.

Download Sample Implementation Plans

Read More

Topics: Aviation SMS Implementation

Best Practices: Reviewing Aviation SMS Manuals

Posted by Nichole Kruger on Oct 16, 2018 5:58:00 AM

When Should I Review Our SMS Manual?

It's very important to review SMS Manuals.

The most common audit finding is that the operator is not conducting operations as stated in their SMS manual.

Furthermore, your manual is only as useful as the information it contains. If the information is out of date, employees will lose trust in it. This undermines the safety culture you've worked to build.

Review your manual at regular intervals. Annual reviews are best practice, but some operators go as long as 3 years between reviews.

Outside of regular reviews, you should also review your manual when:

  • regulations change;
  • your operational processes change; or
  • there is an incident

Free Resource: Safety Policy Templates

Read More

Topics: 1-Safety Policy

How to Effectively Pitch Aviation SMS to Management - Beginners SMS Series

Posted by Nichole Kruger on Oct 9, 2018 4:16:00 AM

4 Tips to Sell SMS to Top Management

ICAO and civil aviation authorities require SMS for many organizations. Even so, it's important to have buy-in from top management to make your SMS effective.

Lack of top management support remains among the top reasons an aviation SMS may fail.

Here are four, common-sense tips to help you earn top management support.

Score Your SMS Implementation Now!

Read More

Topics: 1-Safety Policy

SMS First Steps - How to Create an SMS Implementation Plan

Posted by Nichole Kruger on Oct 4, 2018 5:47:00 AM

What Is an SMS Implementation Plan?

As a safety manager, the implementation plan is your road-map to success, but finding guidance on how to create one is difficult at best.

The FAA doesn't provide an implementation plan for the latest Part 5 regulations, but there is an implementation plan suggested by ICAO 9859.

ICAO recommends a 5-year plan with 4 phases of implementation, but this plan may not work well for small organizations, or those with many elements already in place.

RELATED: How to Implement SMS in Small Organizations

The 4 phase plan can be pretty overwhelming at first. Remind yourself that a complete SMS implementation may take years; you're planning a long-term project. Your implementation plan is the document that guides your organization through this process.

Download Sample Implementation Plans

Read More

Topics: Aviation SMS Implementation

5 Ways to Constantly Improve Safety Culture

Posted by Nichole Kruger on Oct 2, 2018 5:53:00 AM

Why Is Safety Culture So Important?

In many of today's articles about aviation safety management systems, there is something about safety culture. Why? Safety culture ties into every part of your SMS, feeding it as your SMS nurtures your safety culture in return.

It’s a symbiotic relationship, like honeybees and flowers. Each one needs the other to grow and thrive. When your safety culture thrives, your SMS is easier to build and maintain.

So, how do we feed our safety culture in our day-to-day operations?

Download Safety Culture Checklist

Read More

Topics: Safety Culture

3 Best Practices for Your Aviation SMS Manual

Posted by Nichole Kruger on Sep 27, 2018 4:26:00 AM

The Importance of an Aviation SMS Manual

ICAO requires an SMS manual for many aviation organizations required to abide by their SMS mandate. It is very tempting to gloss over your get it out of the way and never look at it again.

Manuals aren't sexy, and most of the time, they're boring at best. I've read a lot of manuals that were downright painful.

So, how do you make your SMS manual a tool that supports your SMS? Here are three best practices to put your manual to work today.

RELATED: How to Create Your Aviation SMS Manual

Free Resource: Safety Policy Templates

Read More

Topics: 1-Safety Policy, Aviation SMS Implementation

Distinguishing Between Responsibility, Authority, and Accountability in Your Aviation SMS

Posted by Nichole Kruger on Sep 25, 2018 5:12:00 AM

What is Responsibility?

Responsibility n. the state or fact of having a duty to deal with something or of having control over someone. (Oxford Dictionary)

Most of us learned about responsibility as children. Our parents gave us responsibilities like walking the dog or loading the dishwasher. As adults, we’re responsible for paying our bills, finishing our tasks at work, and doing the laundry.

Within your aviation SMS, everyone has some measure of responsibility. At the very least, every employee has a responsibility to report unsafe conditions and to work safely as possible.

Responsibility is a broad term encompassing anything you’re expected to do.

Read More

Topics: Quality-Safety Management

How to Create Your Aviation SMS Manual

Posted by Nichole Kruger on Sep 20, 2018 5:39:00 AM

Why Create an Aviation SMS Manual?

ICAO 9859 calls for aviation organizations to document their SMS. This can be a simple document referencing the policies and procedures or a detailed manual.

If you run a small operation, or many process are already in place, a simple document might be all you need.

Most organizations will need a detailed manual. An SMS manual shares much in common with your quality manual, if you conveniently have one.

An SMS manual includes documentation of your safety management system. This starts with the philosophy and the policy statements that define your SMS. It will also include all the processes and procedures that make up your SMS.

If this sounds like a lot, that’s because it is.

So why go through all the trouble?

Read More

Topics: 1-Safety Policy

Site content provided by Northwest Data Solutions is meant for informational purposes only. Opinions presented here are not provided by any civil aviation authority or standards body.



What is the FAA Part 5 Automation Tool?

Part 5 Automation Tool Logo

Request Live Demo

Live Demo Part 5 Automation Tool

Best Practices for SMS Programs


Watch SMS Pro Demo Videos

These two on-demand videos offer:

  • High-level overview of SMS Pro;
  • Hazard Reporting & Risk Management walk-through.
Watch SMS Demo Videos

Subscribe to Email Updates

Recent Posts