SMS Pro Aviation Safety Software Blog 4 Airlines & Airports

Troubleshooting the Aviation SMS Implementation

Fact: In most countries, aviation service providers must implement formal aviation safety management systems (SMS).

Fact: Most aviation safety managers tasked to implement SMS programs have primary duties outside the safety program. Their day jobs may be as pilots, airfield maintenance engineers, etc.

Fact: Most safety managers are lower in the organizational chart than department heads accustomed to doing business "the way we've always done it."

Common Safety Manager Challenges in Aviation SMS Programs

Safety managers face difficult challenges when complying with the ICAO aviation safety management systems (SMS) requirements. Most airlines and airports around the world understand that they have to implement these SMS requirements.

In many parts of the world, aviation safety managers commonly lack:

• Clear guidance to implement aviation SMS;
• Earnest participation by the entire organization; and

Aviation Safety Policy? More Than Just Empty Words...

Safety managers are commonly the invisible authors to many safety policies showcased at aviation service providers worldwide. After all, safety managers are the "supposed" subject-matter experts and the accountable executive is busy doing "accountable executive stuff."

When you are assigned to manage an aviation safety management system (SMS), one of the first tasks is to either create or review the aviation safety policy.

Where do you begin?

Safety Reporting Essential to Aviation Risk Management

Timely reporting of hazards, incidents, or accidents is seen as an essential activity of aviation safety and risk management. I can safely say that without reported hazards or safety issues, there will be:

• little operational improvement and a
• needless waste of resources.

Paperwork Is More Than Tedious

Let’s be real – documentation is really just a fancy word for paperwork (digital or hard copy). It can be extremely tedious.

I’ve never met anyone who looks forward to the documentation required in an aviation safety management system (SMS). That doesn’t change the fact that at every activity of an aviation SMS –

• planning,
• implementation,
• audit reports,

When Should Perform Risk Analysis

Risk analysis is an activity that safety managers will perform on a regular basis for discovered (or potential) issues. You might identify these issues because of a hazard report or during an audit. Regardless of how you identify an issue, you will need to analyze it to understand:

• What the central problem is;
• How this problem arises; and
• What this problem likely leads to.

Quality Leadership Stimulates Teamwork

A mature, effective aviation safety management system (SMS) will always incorporate imaginative ways to stimulate teamwork and good communication between employees.

It’s a tricky area though because teamwork and communication are beset by:

• Poor interpersonal relationships;
• Different teamwork needs;
• Cultural differences; and
• Separate problem-solving strategies

Regulatory Phrases May Pack an Incredible Punch

When I was in school, both high school and college, English composition professors would frequently remark on my ability to use very few words to say a lot.

I always took this to be a compliment, but there is a severe limitation to my writing style. From my point of view, why use ten words when one will suffice? Communication (according to my taciturn personality), should be:

• Short;
• Concise; and
• Quickly moved to the next topic.

It Only Takes One

You know the old expression: it only takes one to poison the well.

We end up writing a lot about resistance to change in aviation safety management systems (SMS) because it’s something many aviation safety managers consistently deal with.

Resistance to the SMS should never be taken lightly; however, dealing with resistance requires tact and ingenuity in order to avoid exacerbating the resistance.

Managers Drive Employee Actions Toward Aviation SMS

I am guessing that every accountable executive you speak to will honestly profess to support their aviation safety management system (SMS). After all, the alternative would be that top management only cares about making money and not doing everything reasonably practical to improve safety.

Signs that top management doesn't support their SMS include:

• Withholding budgets from safety departments;