Human Factors in Aviation SMS
Despite advancements in technology and rigorous regulations, human factors remain a leading cause of incidents, contributing to over 70% of commercial airplane hull-loss accidents. Among these, complacency and fatigue stand out as critical risks that can undermine even the most robust Safety Management Systems (SMS). This article explores how human factors in aviation SMS—specifically complacency and fatigue—pose challenges, and how tools like SMS Pro’s complacency tools and fatigue management features help operators mitigate these risks, aligning with International Civil Aviation Organization (ICAO) guidelines.

