Enhancing Aviation Safety: Expert Insights, Tips, and Updates from SMS-Pro

Why KPI Charts Matter

The main continuous improvement activities for maturing aviation safety management systems (SMS) following an ICAO-compliant SMS implementation include developing:

• key safety performance indicators (KPIs); and
• safety goal and objectives tied to KPIs.

What Change Management Is in Safety Management Systems

Change management in aviation safety management systems (SMS) is an extremely important topic. Formal processes to manage change have become important not just for safety performance, but also for demonstrating to SMS auditors that your company knows how to formally manage change as your operations are exposed to changing environmental conditions.

Aviation SMS Success Dependent on Safety Culture

Whether safety professionals or upper management like it or not, a successful aviation safety management system (SMS) is dependent on safety culture. This fact holds true for every aviation industry segment, including:

• airlines;
• airports;
• maintenance organizations, etc.

Reporting Safety Hazards Is Not Enough?

For most aviation service providers, the simple act of getting employees to report potential safety hazards is a constant challenge.

Expectations of the majority of employees are:

How Do You Talk About Aviation Safety Risk Management

Aviation safety managers have jobs that others may find unrewarding, or difficult for them to witness results. The safety manager may spend years performing routine "safety manager stuff," while others may wonder: "just what do you do around here?"

Managing safety is similar to managing security. The job is often a thankless one. Safety managers don't get the daily slap on the back or hear much rewarding praise.

Plan Continuation Bias for the Layman

Several years ago NASA analyzed pilots' actions from 19 airline accidents from the viewpoint of "real-time" - i.e. during the flight and without hindsight bias. NASA found that the primary cause of the accidents was something they called "plan continuation bias."

For those of you who aren't unfamiliar with this concept, the premise is this: when you have "someplace to get to" you tend to ignore your environment.

What Is Predictive Risk Management?

In aviation safety management systems (SMS), risk management professionals toss around three common terms:

• reactive risk management;
• proactive risk management; and
• predictive risk management.

Auditing Compels Operators to Adopt Better Aviation SMS

Aviation quality and compliance auditors use auditing software to measure compliance and to track corrective actions. IATA's IOSA program is a very good program to steer airlines toward an ICAO compliant safety management systems (SMS).

Providing Aviation SMS Training - the Big Challenge

In phase two of an ICAO compliant aviation safety management system (SMS) implementation plan, operators must deliver training to reactive risk management processes.

In phase three, safety managers must ensure that employees are trained in proactive and predictive risk management processes.

Benefits of Automated SMS Training for Initial and Recurrent Training Requirements

During the implementation of formal aviation safety management systems (SMS), service providers are expected to develop and deliver SMS training to employees in every implementation phase except the first phase. For example:

• Phase II: Deliver training relevant to reactive risk management processes;