Enhancing Aviation Safety: Expert Insights, Tips, and Updates from SMS-Pro

SMS Pro Professional Conquers MROs New Regulatory Challenges

As Maintenance, Repair, and Overhaul (MRO) organizations face stricter FAA, ICAO, EASA, and Transport Canada regulations in 2025, compliance is no longer optional—it's critical.

Whether you're a small MRO with a single hangar or a large network like Dassault Falcon Jet with 400 employees across multiple sites, SMS Pro offers tailored Safety Management System (SMS) solutions to meet your needs. With our restructured plans—Basic, Professional, and Enterprise—SMS Pro ensures regulatory compliance, operational efficiency, and cost savings, regardless of your size or complexity.

Here’s why SMS Pro Professional is the go-to choice for MROs navigating the regulatory landscape.

In aviation, where safety is non-negotiable, a Safety Management System (SMS) is the backbone of risk management. Mandated by the International Civil Aviation Organization (ICAO) and national regulators like the FAA and EASA, an SMS provides a structured top-down approach to identifying, assessing, and mitigating safety risks. However, a one-size-fits-all SMS is ineffective—aviation operations vary widely in size, complexity, and risk profile.

Tailoring an SMS to your organization’s unique characteristics is essential for compliance, operational efficiency, and a robust safety culture. This article offers aviation safety managers actionable guidance on customizing SMS implementations, with insights into regulatory requirements, practical steps, and best practices.

Introduction: A Vision for Safer Skies

Safety Management Systems (SMS) are the cornerstone of modern aviation safety, transforming how airlines, airports, and other operators manage risks. Born from the International Civil Aviation Organization’s (ICAO) November 2006 mandate, SMS required a structured approach to hazard identification and risk management. But for many operators, early solutions were clunky, generic, or unscalable. This is the story of how SMS Pro, a leading aviation SMS software, emerged from a vision to create a user-friendly, scalable tool tailored for the aviation industry. From its challenging beginnings to its global adoption by airlines, airports, biz jet operators, maintenance organizations, flight schools, and fixed-base operators (FBOs), SMS Pro’s journey is one of perseverance, innovation, and loss. Written from the perspective of the SMS Pro development team, led by Chris Howell, this account offers full disclosure while honoring the contributions—and tragedies—that shaped its path.

As an aviation safety manager or accountable executive, preparing for an FAA Part 5 Safety Management System (SMS) audit is critical to ensuring compliance and maintaining a robust safety culture.

The FAA’s Part 5 regulation, outlined in 14 CFR Part 5, mandates SMS for certificate holders under Parts

• 121,
• 135,
• 91.147, and
• certain Part 21 operations.

Why Safety Management Systems Matter

Aviation requires safety. Every flight, maintenance task, and ground operation demands precision. A Safety Management System (SMS) is the framework that ensures risks are managed proactively. It’s a structured approach to identifying hazards and preventing incidents. For beginners, understanding SMS is the first step to safer skies.

In the changing world of aviation regulations, safety remains non-negotiable. A robust Safety Management System (SMS) has become the backbone of any organization striving to mitigate risks and ensure compliance with regulatory standards, such as those set by the International Civil Aviation Organization (ICAO) and national civil aviation authorities like the FAA or EASA.

For new safety managers, training staff on SMS concepts can feel overwhelming, especially when tasked with guiding accountable executives—senior leaders responsible for SMS oversight. These executives, often juggling multiple responsibilities, need clear, actionable steps to demonstrate SMS compliance effectively.

SMS Pro Aligns With FAA April 2024 Final Rulemaking

The Federal Aviation Administration (FAA) has updated the Safety Management System (SMS) requirements for Part 121 operators under 14 CFR Part 5, as outlined in the April 2024 final rulemaking.

These updates introduce specific requirements aimed at enhancing safety through improved

• ethical standards,
• system interfaces,
• hazard reporting, and
• recordkeeping.

SMS Pro Ensures FAA Part 5 Compliance

The Federal Aviation Administration’s (FAA) Part 5 regulations mandate a structured Safety Management System (SMS) for certificate holders, including

• Part 121,
• Part 135,
• Part 91.
• 147 air tour operators, and
• certain Part 21 manufacturers.

Why Talk About "Aviation Safety?"

The United States' National Airspace System (NAS) handled between 54 million and 56 million takeoffs and landings in calendar year 2024 (January 1 to December 31). Handling such air traffic volume safely is in the interest of everyone, even for those who do not fly.

Aviation safety refers to measures, practices, and systems designed to minimize risks and prevent harm in air travel and aircraft operations. Aviation safety considers all types of flights, including:

• commercial,
• private, or 
• military operations.

Purpose of Non-Punitive Reporting Policies in Aviation SMS Programs

Dedicated, hard-working safety managers drive the setup of airline and airports' aviation safety management systems (SMS).

These safety managers are often left to decipher ambiguous requirements that are open to multiple interpretations. This comes into play, especially when upper management wants to "pencil-whip" an aviation SMS and merely check the boxes.