As I’ve discussed before, “safety culture” gets thrown around rather loosely in the aviation industry.
"Safety culture" is the kind of thing that is vitally important, but so undernourished in terms of actually discussing what it means and what it looks like, that you sort of roll your eyes and with a wink and a nod say, “Oh yea... safety culture.”
Commonly, effective aviation safety culture is usually accepted as simply meaning that employees act safely in their day-to-day activities. In this vein of thinking, you get mind-numbingly vague phrases like “risk-based thinking” and “safety mindset” and other conceptual phrases that communicate next to nothing about what they actually look like. Using concepts, such as “safety mindset” and “risk-based thinking”, to see whether or not you have a mature aviation safety culture is as effective as trying to carry water in a strainer.
Safety culture in aviation is not a concept. What you call safety culture should simply be:
It is only by looking at actual behaviors in your safety program that you can assess how mature the safety culture is in an aviation SMS. Though it will be different in every organization, here are 6 signs of a mature aviation safety culture.
I put this one first because it is easily one of the most overlooked parts of most aviation safety programs. This problem arises from safety managers:
In short, it doesn’t cross their mind to actually take the time and write a safety culture manifesto. The problem here is that if management doesn’t take the time to figure out which specific safety behaviors it values, how can employees possibly know? Of course, some aviation service providers have an excellent inherent safety culture. But an overwhelming majority don’t, and a large part of that is because of exactly what I described above.
So ask yourself, does your SMS program have a specific list of valued behaviors that is available and known to your company’s employees?
How do you communicate this list of valued behaviors? And how often? Here are some suggestions:
These safety promotion media and frequency are examples. Just like effective television commercials, you have to repeat safety messages over and again, over and again. Safety culture takes time to develop and safety promotion activities break the communication barriers between management and employees.
For me, this is a baseline question I ask of all aviation SMS when offering guidance to establish a mature safety culture. What are employees doing when the boss isn’t watching? If your company is like most organizations, your employees probably only loosely follow policies when the boss isn’t around.
The reason this is such a great litmus test is because:
Now, if you are the boss then you’re probably wondering how to know what employees are doing when you’re not around. Enlisting “watchers” – aka spies – is a terrible idea.
There’s no one answer here, but one great way to see if things are actually getting done is to have employees use and submit a checklist after they perform a task, and then simply inspect the work later. If the inspection and checklist comply with each other, then great. If things that are checked off clearly weren’t done, then corners are being cut.
You may have to become creative when monitoring employee safety performance. You are simply limited by your imagination and available tools to document employee behaviors.
While the term “behavior-based” sounds threateningly conceptual, it actually involves a very simple activity: looking where inspiration comes from for your company’s:
These items will either come directly from oversight agencies, such as the FAA, ICAO, EASA, Transport Canada, etc., or will reflect specific actions from employees in the company.
The way to know this is by combing each of your safety policies and safety procedures and answering the question: Whom is this policy/procedure/documentation addressing?
If it addresses regulatory compliance, then it is not behavior-based. If it addresses some need within your company, then it necessarily is addressing a (lack of) behavior. Hence, behavior-based SMS.
Of course, every program needs compliance-based documentation, but mature aviation safety programs will also have a nice balance of behavior-based documentation.
Assigned Corrective Actions and Preventative Action (CPAs) deadlines should have a quick turnaround. You can easily find this metric by monitoring risk management data for these types of data points:
The reasons that these metrics are so valuable are simple:
A good sign of a mature safety program is that employees meet these strict deadlines on time. It’s the kind of behavior that shows employees value safety as a part of their regular performance, and that they are willing to participate in safety improvements.
Even when the numbers are not stellar, you can tell a lot about the safety culture. When SMS performance appears substandard, are there any explicit indications from the accountable executive that SMS performance is not acceptable? Or is there the sound of crickets (silence)? A great tell-tale about an efficient safety culture is that when SMS performance is low, the action starts at the top to start the process of continuous improvement of the SMS.
How often are employees reporting safety issues?
How often are vendors/suppliers/contractors reporting safety issues?
Are employees ONLY reporting SAFETY issues?
Are employees reporting ALL close calls?
Does management continue to request employees to report all close calls?
How often should your hazard reporting system receive a new safety report?
This behavior requires little explanation. An employee who reports an issue is engaged.
One way to know the quality of hazard reporting is through:
While such aggregated data points aren’t measuring a specific behavior per se, they clearly exemplify the average engagement behavior of employees.
How many safety reports should your SMS be receiving when you have a mature safety culture? When you receive one report for every ten employees on a monthly average, you can say you have a healthy safety reporting culture.
Another excellent measure of safety reporting culture is by analyzing samples of submitted safety reports. This will require a bit of subjectivity in your evaluation. Do you see evidence from the reported safety issues that reporters include the reporter’s own errors that a reporter would not normally report in another safety culture? These will be events where nobody was watching. Trust in the organization's safety culture allows employees to admit their mistakes and share their mistakes in the hopes that controls can be implemented to avoid recurrence.
One of the primary reasons your leading and lagging indicators are so important is that they demonstrate both management’s and employees' motivation for developing a more successful aviation SMS.
Answers to questions like these clearly demonstrate the attitude for continuous improvement through the detection of new “leading” hazards and recognition of existing early signs. In mature safety programs, expect early detection to happen often, and the creation of new leading indicator controls to happen regularly.
Mature safety cultures don't happen overnight. A lot of sincere work, coaching, mentoring, and sometimes hand-holding is involved. There has to be trust in the system.
It is a lot harder to rebuild a safety culture after employees have experienced retribution from managers. There are upper-level managers out there who are telling employees not to report safety concerns. "You are just creating busywork," would be their justification. These managers would rather treat safety concerns informally.
When safety concerns are handled informally, or when close calls are not reported, the SMS does not have a fair chance to improve safety and reduce losses. SMS is implemented to stop the accident. When managers discount the value of close calls being submitted as safety reports, the risk management processes fail. These close calls are "practice" issues to beef up your risk controls. Take advantage of close calls and encourage employees to report.
Employees readily notice when management does not actually improve the processes that are affecting employee safety. When there is no feedback and no noticeable change in the system based on their safety reports, employees will naturally quit reporting.
What is in it for the employees? Show them the value. That is one step closer to a mature safety culture.
Here is a valuable safety promotion checklist for your aviation SMS.
Last updated August 2024.