Good aviation safety auditors play a vital role in the ability of an aviation safety management system (SMS) to identify
Furthermore, safety auditors provide oversight to ensure regulatory and contractual obligations are fulfilled. This oversight is one method of data collection in an SMS' Safety Assurance (SA) component.
Aviation safety auditors have a very hard job for several different reasons.
Safety auditors are not universally welcomed. The word safety audit is in much of the aviation safety industry a word you don’t use lightly and is a word one compelled to speak in a whisper or raised upper lip. While I am being facetious, it's no secret that auditors are often seen as the people who are trying to “find out” what an organization is doing "wrong." An auditor walking around wielding an auditing checklist can be mildly disconcerting or downright nerve-wracking.
Because of this, it’s not uncommon for safety auditors to face passive resistance or reticence from employees who may be afraid of incriminating their organization or don't fully understand the basics of safety audits.
Moreover, the various traits auditors need to perform their job adequately are very diverse, and taken together are extremely uncommon:
It’s a paradoxical mix of traits. Different auditors will obviously have some skills that they are better at. However, there are three traits I have found universally that good auditors have.
This is a biggy. The more evidence an auditor has about an SMS – its documents, its personnel, its information flow – the better judgment he will be able to make about any piece and the overall health of the aviation SMS.
Seeking out evidence can be practiced with a couple of different methods:
Moreover, successful auditors continue to pick up more useful methods for gathering the best, most comprehensive evidence.
Good engineers are, stereotypical, good with numbers and/or systems. Like them, good aviation safety auditors are able to do two paradoxical things very well:
You know how extensive audits can be - packed full of
The pitfall of any complex system is to get lost in the minutia, stuck on individual pieces, and lose focus of the whole.
We can describe good aviation SMS auditors as top-down thinkers. First, by understanding an organization's overall structure and then seeing how each part of the extensive audit form fits in with the overall structure’s effectiveness, much as mechanic things about an engine.
Having the ability to think both big and small allows auditors to correctly identify the deficiencies in an aviation SMS.
Unlike engineers who aren’t exactly known for stellar communication skills, aviation safety auditors who perform their job well communicate their various diagnoses in three key ways:
It’s easy for the auditor to be the bad guy, and for an organization and its management to feel like the auditor is simply out to “get them” or “find fault”
That’s why sound communication is an extremely important part of an auditor’s job. He/she not only needs to be fair with audit but must also appear reasonable as well.
Good communication skills help establish the auditor as a helper rather than someone simply looking for mistakes.
Good aviation SMS auditors are adept at making an organization feel “helped” rather than “criticized.” Demeanor – or trying to come off a certain way – plays a very little role in an auditor's success at achieving “helper” status.
I consider a fourth, somewhat informal trait that all good auditors have is that they walk into audits with a "helper" mindset - that is, they work from a position of supporting improvement rather than simply assessing how compliant an organization is.
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Last updated June 2024.