Some of you are well acquainted with the ins and outs of aviation safety management systems and SMS software.
If you are in the other group, like me, and are only barely acquainted with what aviation SMS is and who uses it, then this article is for you.
Before we jump in, let’s set some groundwork for what SMS is.
A safety management system is exactly what it sounds like: A structured, standardized, and systematic approach towards integrating hazard-reducing practices in the work environment, promoting awareness of safe decision-making processes, and cultivating an attitude of safety at every level of an organization.
The Federal Aviation Administration (FAA) notes that
To meet the requirements of the aviation industry on a global level, SMS is an essential and critical part of your organization’s risk management process.
Aviation SMS programs are built on what is known as the Four Pillars:
These four components are the recognized foundation of an SMS program.
ICAO has mandated that SMS becomes the worldwide standard in the aviation industry. For example, the Federal Aviation Administration (FAA) talks in great detail about SMS as they follow the ICAO guidelines; they note that
To meet the requirements of the aviation industry on a global level, SMS is an essential and critical part of your organization’s risk management process.
In addition to the FAA, other international authorities and aviation civil aviation authorities promulgate SMS, such as:
The list of SMS endorsing agencies is extensive, but the above list should give you a good idea of just how important aviation SMS has become to the aviation culture.
Other industries beyond aviation have begun to adopt SMS programs as well, including:
The adoption of SMS principles and risk management processes should come as no surprise. Every work environment has potential hazards. The fact that SMS and similar systems have begun to be adopted in other industries is a testament to the success of SMS in effective Risk Management.
One of the things that initially first confused me about SMS was whether or not the SMS standards were universally the same among different companies and aviation industry segments. In other words:
→ Could Airline A adopt different safety standards than Airline B?
→ Do commercial airliners (FAR part 121) and charter aircraft (FAR part 135) have the same SMS standards?
The answer is yes and yes. SMS risk management processes and methodologies will differ from company to company and industry segment to industry segment. And for good reason.
While safety practices, for the most part, are fairly universal – such as keeping the work environment clean and organized - each company and industry segment will
Therefore, the SMS from each company will require custom-tailored aviation SMS based on the size and complexity of their operations.
Aviation service providers may tailor their SMS risk management processes towards reducing unsafe practices regarding:
But whereas a commercial airline’s SMS may have a strong focus on passenger policies/safety, a smaller charter operator may have more focus on weather-condition operations, and another operator may focus their risk mitigation strategies around cockpit safety. Every operator is unique and their key performance indicators (KPIs) or safety performance indicators (SPIs) may also be unique to their operation.
An aviation SMS is not a "one-size-fits-all" approach. This may be a reason for confusion arising from SMS implementations. Aviation SMS principles are industry-segment agnostic. The safety risk management (SRM) and safety assurance (SA) processes remain the same. SMS is a technology. SMS is a process that works regardless of which industry segment you operate in. Yet while the processes remain the same, practicing risk management using SMS processes will not be performed with similar fervor and efficacy across the industry, or across different regions of the world.
One thing we can be assured of is that resistance to this forced change occurs in all industry segments and companies of all sizes. Humans don't like change, especially when they have developed habits that "seem to work." This becomes more obvious with the older generation of employees who have considerable operational experience. These employees know what works for them, and become apprehensive in that:
Many upper-level managers have production quotas or level of service expectations. The idea of maintaining operations at the existing level while also "changing" the way business is performed fills them with uncertainty. Uncertainty breeds resistance. Resistance breeds resentment. Resentment breeds apathy and underperforming safety cultures.
While safety culture is an important element of effective aviation SMS, SMS are systems requiring adequate attention to ALL four pillars. When you remove any of the four pillars, the system does not function.
For each organization with an SMS, a safety policy establishes
Safety risk management (SRM)focuses on:
Safety assurance provides operators the assurance that their system design (SRM) is performing as intended. Main activities in safety assurance include:
Safety promotion is equally important, but not stressed enough. Safety promotion "promotes" safe operating cultures through:
Performing and regulatory-compliant SMS focus on all four pillars, but their activities and processes may be unique. There is no "one-size-fits-all SMS." Furthermore, complex organizations also have different operational risk management protocols (or operational risk profiles) for each of their divisions, i.e. flight ops, maintenance crew, ground handling, etc. Activities to monitor risk and manage risk may be different, but the risk management processes at a high level remain the same.
Move out into a different industry, such as healthcare, and I’m sure you can imagine that they have a whole different set of risk management strategies; however, the structure will probably look very familiar.
So the primary takeaway is that SMS programs are universal in their drive for continuous safety improvements, but more industry/company-specific in exact practices and focus.
This one is easy. Anyone and everyone can be involved in aviation SMS. That’s the point.
Anywhere there are hazards, there is an opportunity to mitigate risk using the best practices of their aviation SMS.
The FAA has been making a push in the past five years or so to differentiate traditional safety programs from aviation SMS. Their arguments that aviation safety programs are not structured, top-down business approaches to managing safety. Do not be shocked to hear adamant safety inspectors complain when you say "SMS program" instead of SMS.
Aviation safety programs have been in existence for decades, and I believe the FAA stance is meant to change attitudes and culture toward SMS. Instead of preaching the same old sermon, the FAA wants to show people that aviation SMS is better than traditional safety programs. It is true, aviation SMS does not equate to traditional safety programs. For one, there are identified standards and processes to manage hazards, risks, and control measures.
In addition to standardized safety risk management (SRM) and safety assurance (SA) processes, aviation SMS is legitimized with the expected active participation from upper management, which is not seen in most aviation safety programs. There are terms like accountability, responsibility, and authority used in aviation as they relate to "documented processes" in the management of safety and the monitoring of safety performance.
Besides accountable executive "accountability" and expected participation in the aviation SMS, other factors may differentiate an aviation SMS from traditional safety programs. These may include:
SMS is not a tricky subject, nor does it involve complex risk management processes. It involves similar practices toward achieving the result of continuous safety improvement. However, to assess exactly what is aviation SMS, you would have to look at a specific industry segment – part of the industry – company – division. In other words, auditing an aviation SMS can focus on both the high-level general elements and specific details at the department level, such as:
Another misconception about aviation SMS compared to traditional safety programs is that safety reports and documentation can be managed in spreadsheets or disparate point solutions. We commonly see operators struggle early in their SMS implementations because they failed to understand the SMS documentation requirements and adopted inadequate SMS data management strategies.
An SMS, by its name, is a system. You will also need an integrated data management system to pull all four pillars together to effectively monitor SMS performance, detect trends, and measure safety culture. Fortunately, I've worked with hundreds of companies as we provided them with SMS data management capabilities. Unfortunately, I've also seen scores of failed S MS implementations.
Software is inexpensive. Labor is expensive. A company may spend $10,000 for a week of SMS training or $10,000 for an entire year for using an SMS database solution. Which adds more value? Can you have both? Some SMS software comes with step-by-step training videos that not only train employees on the SMS software but also on SMS best practices.
Another cost-benefit analysis may be required if you are considering hiring an SMS consultant who may leave your company within a few days to a few weeks. The consultant may leave you with spreadsheets that may accomplish a particular task such as:
These spreadsheets end up becoming a hindrance to the SMS by years two and three of the SMS implementation. An SMS database is required to properly manage an aviation SMS. The Europeans (EASA) recognized this years ago and now require that operators use a database to store safety reports.
If you are starting an aviation SMS implementation, I recommend getting an SMS database from the beginning to document all SMS activities. SMS Pro comes with gap analysis tools as well as an SMS manual template that aligns with SMS Pro's risk management processes.
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Last updated March 2024.
Trash Aviation Founder, Jim Boatscum image by Carl Paulaner Hefe-weizen on flickr