Audits can be extremely stressful. Especially if things haven't been going well in your aviation safety management system (SMS) in terms of performance or implementation progress.
At this point, there's only one thing that you need to do before anything else:
No audit is going to be perfect. There are going to be findings. Obviously, the fewer, the better. The point is not to avoid findings altogether but to see continuous improvement:
Here are 5 ways you should be preparing for aviation SMS audits.
Sometimes quite a bit of time can pass between aviation SMS audits. Things can fall through the cracks. Perhaps a couple of reported safety issues that were never closed or managed to completion. Perhaps the aviation safety database has acquired duplicate entries, unclear entries, and other “questionable” entries.
A necessary practice to prepare for aviation SMS audits is to review your aviation safety database and clean things up, such as:
This process shouldn’t take much time, especially if your organization has been diligent in following through accurately and/or regularly reviewing the database for issues. In tandem with this, the hazard register should also be updated and reviewed in the same manner.
Documentation is, as you probably well know, a big deal in audits. Policies and procedures need to be:
Aviation SMS is a bureaucratic process of risk management, and documentation needs to reflect that. Policies and procedures should:
One of the most common findings in safety audits is that SMS documentation and actual risk management practices do not line up. This is because documentation often “overestimates” the quality/care that is being taken in work.
Ensure that documentation matches real-life practices, or an auditor will likely catch it. They may not catch it the first time SMS auditors visit, but this is undoubtedly the most common audit finding. If real-life practices are undesirable, that documentation should still reflect the undesirable state – BUT also include a plan of action (or goal) for improving it.
It’s also extremely important that duties and responsibilities are well documented, and that employees are trained on the prescribed duties and responsibilities. What does this look like?
Ideally, initial SMS training would induct employees into their roles. These roles should be consistent with what is required by the civil aviation authority. Reviewing current duties and responsibilities and ensuring that they are up to date with compliance.
Moreover, before audits it would be good to do a follow-up recurrent training or other safety promotion effort with employees about duties and responsibilities in the company. This could be:
Of course, sometimes the standards and SMS guidance from civil aviation authorities are abysmal or nonexistent. In these cases, you might look at:
A gap analysis is a highly effective tool to review before audits. If you are not sure what a gap analysis is, the gap analysis is essentially an internal audit of your aviation SMS based on industry-accepted checklist models. It basically involved two things:
This is such an effective way of preparing for audits because it:
A gap analysis can save a lot of time, hone efficiency, and make the aviation SMS much better prepared for an SMS audit.
This is a piece of advice that should get more attention to avoid audit findings. When preparing for an upcoming audit, your organization should have documentation from the last audit on hand. Ensure that all past findings have been adequately addressed and fixed (if possible).
In fact, looking at past audits can often be the best place to start preparation.
If you don’t take care to do this, and you receive a recurrent finding, this will not reflect well on the safety team's performance, especially to:
Newly minted aviation safety managers may believe that audit findings are bad. This is not the case unless the same audit findings keep surfacing in subsequent audits. An SMS audit is an opportunity to improve SMS performance - and I'm not referring to "audit performance," but sincere SMS effectiveness.
Management needs tools to provide operational oversight to assure that desirable SMS activities and processes exist in your SMS. The SMS audit is the most effective tool oversight agencies have at their disposal, whether the agency is:
Audits are time-consuming, especially when you are not prepared. Operators with "paper SMS" and "spreadsheet SMS" implementations suffer the most anxiety both before and during the audit. A robust, centrally managed aviation SMS database keeps all relevant SMS documentation in one location, making auditors happy.
If your SMS auditing experiences are painful to recount, consider getting an SMS database to manage the SMS documentation requirements. An SMS database has the tools required to effectively manage all aspects of the aviation SMS.
Since 2007, SMS Pro has been providing SMS databases to help operators achieve regulatory compliance and increase efficiencies in managing SMS documentation requirements. Auditing time is greatly reduced when you have an SMS database and management has higher levels of assurance regarding the avoidance of recurrent audit findings.
Below are some short demo videos explaining how you can benefit from using an SMS database. SMS auditing tools and gap analysis tools are also included.
Here are some indispensable checklists for preparing for aviation SMS audits.
Last updated May 2024.