Risk management decision-making processes will dictate the success of your aviation safety management system (SMS). Period.
Every change, no matter how small, arises from a risk management decision. Decision-making processes in risk management programs are often seen as a formal, documentable process, such as those seen in U.S. military leadership training courses.
Alternatively, risk management decision-making can also be an informal, “everyday” kind of process. Some prime examples of risk management decisions in an aviation SMS include:
There are countless more decisions resulting from aviation SMS activities. The point is that many risk management decisions in aviation SMS are of the “whether or not…” variety. This arises from the standards-driven approach of modern SMS implementations.
Decision-making is the ability to consistently give quality, justifiable answers to whether or not something meets your company's particular standards. Hence, the most important part of risk management decisions is to demonstrate that you know what you are doing.
Having solid, repeatable standards is a good way to start making good risk management decisions. Standards are things like:
Here are 5 questions to ask in any situation to help you make safety decisions and ensure that you are doing things for the right reasons and with the right aims.
This is the ‘no-brainer’ question. Each decision you make needs to comply with oversight agencies' requirements. To do this, you need to know:
Decisions in an aviation SMS' risk management activities should always – always – steer the organization towards regulatory compliance. Whether you are deciding during change management activities or reactive risk management activities, you should always be able to explain how your decision complies with regulatory requirements. It will spare you multiple audit findings.
Alternatively, if you are unable to articulate how your decision complies with regulatory requirements easily, you may choose to define why you believe the decision does not violate any established norms or rules.
Another area where we see aviation service providers having problems during safety inspections or SMS audits is a lack of consistency during decision-making. For example, an aviation service provider may have two similar safety events that were handled in very different ways and are unable to explain why each event was handled so differently.
There is no compliance requirement for ‘being consistent’, but lack of consistency will be a big red flag for SMS auditors/inspectors. Remember, decision-making should demonstrate that you know what you are doing. Being consistent demonstrates that you have:
A very common reason that risk management activities lack consistency is that the safety team does not have easy access to historical safety data.
Imagine a scenario where the safety team is managing hundreds of reported safety issues each year using spreadsheets as their primary data management strategy. Spreadsheets are not the recommended data management strategy for most aviation SMS implementations. They are too limiting and are not conducive to a quick, effortless analysis of how similar issues have been treated historically. An SMS database is the best SMS data management strategy, especially if your company has more than 50 employees or you are operating from multiple locations.
An SMS database allows safety teams to quickly review historical safety issues to determine what decisions were made in the past. This "quick review" also facilitates the analysis to determine whether or not these previously implemented mitigation measures continue to effectively mitigate the identified risk.
In short, an aviation SMS database facilitates consistent risk management decision-making processes.
A very good indication of a good risk management decision is that you can:
Being able to do these things demonstrates that you, at the very least, have a very good idea of why a particular decision is being made. Moreover, asking yourself this question when making strategic risk management decisions is good practice for audits and inspections.
Are you ready for a pro tip? Don't forget to document your justification.
Too often, safety professionals are unable to remember why we made a particular decision in the past. If you are like me, I am unable to easily recount why I decided if the event is older than two weeks. This realization of my limited memory compels me to make notes in the SMS database. These notes are not long, drawn-out novels, but simple, short, concise sentences written to jog my memory should I be questioned in the future. Another purpose my notes serve is to shed light on my thought processes should another manager review the documentation during an unrelated analysis, or when the QA department validates the treatment of the safety issue.
You can bet that auditors will be asking you pointed questions about why you made particular decisions. As said before, what we see happen most often is service providers receiving audit findings NOT for the decision that was made, but because they couldn’t defend the decision.
When you can’t easily defend your decisions, it looks like the decision was arbitrary. Arbitrary decisions are not good decisions.
Every decision you make in your aviation SMS should have the goal of improving something. You could be improving:
With every decision that is made, you need to have very specific goals in mind. If you can explain your goals in very simple, easy-to-understand terms (a child could understand), it’s a good indication you know for what reason you are making a decision.
Confirmation bias is an extremely important factor in making good risk management decisions. Confirmation bias is when people devalue evidence that contradicts their preconceived notion of the situation.
We all have such biases. Anyone who tells you otherwise is probably making mistakes affecting their risk management decisions. What’s most important is to be aware of what our assumptions and biases are. Some good ways to establish bias are:
Being aware of prejudices and assumptions regarding risk management decisions can help elucidate glaring errors in your
This article was not written to show you how to arrive at a particular decision. As I stated earlier, many resources and training programs will provide a step-by-step approach to making thoughtful, informed decisions.
The purpose of this article was to stimulate your brain and compel you to review your aviation SMS risk management decision-making process. Do you have a process? Or are you always winging it?
Chance is that if you have already implemented an aviation SMS, then your risk management processes are documented and accepted by upper management.
Quick questions:
An aviation SMS database facilitates risk management decision-making; however, an SMS database is only as useful as the reports it provides. Can you easily determine which corrective actions and preventive actions have been used to mitigate a particular risk? If not, how do you know your next risk management decision is the best?
In addition to decision-making, the following free workflows will help in your overall risk management process.
Last updated in October 2024.